Last Updated: February 2026
1. Introduction
Welcome to EzoneCare.com (“Website”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through WhatsApp, phone, or any other communication channel. Please read this policy carefully.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and location when you contact us for service.
- Device Information: Laptop brand, model, serial number, and description of the issue shared by you for repair purposes.
- Communication Data: Messages sent via WhatsApp, phone calls, or contact forms.
- Usage Data: Pages visited, time spent, browser type, and IP address (collected automatically via cookies).
3. How We Use Your Information
We use collected information for the following purposes:
- To provide laptop repair and related services at your city’s service center.
- To contact you regarding your service request or repair status.
- To share your contact details with the authorized city partner/service center handling your repair.
- To improve our website and services.
- To comply with legal obligations.
4. Sharing of Information
We may share your information with:
- City Service Partners: Authorized local partners operating under the EzoneCare name in your city. These partners are independent businesses and handle your service request directly.
- Service Providers: Third-party tools used for website analytics (e.g., Google Analytics).
- Legal Authorities: When required by law, court order, or government regulation.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
6. Data Security
We take reasonable precautions to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those websites.
8. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent for communications at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions regarding this Privacy Policy, please contact us at:
Website: ezonecare.com
Email: [your-email@ezonecare.com]