Refund Policy

Last Updated: February 2026

1. Overview

EzoneCare.com is a platform connecting customers with independent city-level laptop repair service centers. Since all repair services are performed by independent city partners and not directly by EzoneCare, all refund and payment matters are primarily governed by the policies of the respective city service center.

2. No Direct Payment to EzoneCare

EzoneCare.com does not directly collect any service charges or payments from customers. All payments for repair services are made directly to the city service center. Therefore, EzoneCare does not issue refunds for any repair services.

3. Refund from City Service Centers

Customers seeking a refund should contact their respective city service center directly. Each city partner may have its own refund policy. General guidelines that most city partners follow:

  • Advance Payment: If you paid an advance and the repair could not be completed (e.g., parts unavailable), the advance will be refunded by the city partner.
  • Unsuccessful Repair: If the repair was unsuccessful and the device is returned in the same condition it was received, the city partner may offer a full or partial refund at their discretion.
  • Completed Repairs: Once a repair is completed and the device is returned to the customer, refunds are generally not applicable.
  • Re-occurrence of Same Issue: If the same issue recurs within the warranty period offered by the city partner, the device will be re-repaired at no additional charge (not a cash refund).

4. Dispute Resolution

If you are dissatisfied with a city service center’s refund decision, you may:

  • Escalate the matter to us via our website contact form or email.
  • We will make reasonable efforts to mediate and facilitate a resolution with the city partner.
  • However, EzoneCare’s ability to compel any refund from an independent city partner is limited.

5. Contact for Escalation

If you need to escalate a dispute:
Website: ezonecare.com
Email: [your-email@ezonecare.com]
Please provide your city, service center name, date of service, and description of the issue.

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